Beyond the Citizen's Charter

Beyond the Citizen's Charter

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It must be prepared to back rhetorical talk of aquot;rightsaquot; with defined and enforceable duties on service providers. ... Recognising the aquot;publicaquot; in public services: the limits of choice The Charter promises choice and adequacy to public serviceanbsp;...

Title:Beyond the Citizen's Charter
Author: Ian Bynoe
Publisher:Institute for Public Policy Research - 1996

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