Evaluating Reference Services
To make sure library customers are satisfied with what the modern library has to offer, one of the leading reference researchers has outlined practical methods for evaluating reference services. Whitlatch's library-tested tools will make it easy to determine what is working and what is not in the reference department. Her proven techniques will help you to: -- Create a planning strategy. -- Select the best evaluation tools for specific needs. -- Understand the strengths and weaknesses of various collection tools. -- Collect and analyze data more effectively. -- Communicate results to improve reference services and maintain funding.To improve performance, library managers should define their librarya#39;s service orientation, set performance measures and ... Information gleaned from the mystery shoppers was useful when assessing customer service trends, staff serviceanbsp;...
| Title | : | Evaluating Reference Services |
| Author | : | Jo Bell Whitlatch |
| Publisher | : | American Library Association - 2000-01-01 |
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