Managing Performance Through Training and Development

Managing Performance Through Training and Development

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The science and practice of training and development is continually advancing. This 5th edition of Managing Performance Through Training and Development reflects many of these advances, such as the increasing use of technology, blended approaches to training delivery, training-on-demand and just-in-time learning, new models of training evaluation, and techniques to improve transfer of training. This text maintains a perfect balance between theory and research and practice and application, while providing relevant examples (many of them Canadian), to illustrate the texts concepts and principles.Training. at. JetBlue. JetBlue Airways was launched in 2000. In 2005, the company had just over 20 000 applicants for ... Customer-Service. Training. Program. Intense competition among retailers has made customer service a top priority.

Title:Managing Performance Through Training and Development
Author: Alan Michael Saks, Robert R. Haccoun, Monica Belcourt
Publisher:Cengage Learning - 2010

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