Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Customers with Complaints

Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Customers with Complaints

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The use of wireless phone service in the U.S. has risen dramatically over the last 20 years, with an estimated 270 million subscribers as of Dec. 2008. Concerns have been raised in recent years about the quality of this service, incl. concerns about billing and carriers' contract terms, such as fees charged for terminating service before the end of a contract period. The FCC has flexibility in regulating wireless phone service carriers. FCC's rules include procedures for addressing consumer complaints. This testimony provides preliminary info. on: (1) consumers' current satisfaction with wireless phone service and problems consumers have experienced with this service; and (2) FCC's efforts to assist wireless consumers with complaints. Tables.In response to the areas of consumer concern noted above, wireless carriers have taken a number of actions in recent years. ... Sprint Nextel, and T-Mobile, reported taking actions such as prorating their early termination fees, offering service ... of $24 billion annually between 2001 and 2007 on infrastructure and equipment to improve call quality and coverage. Also ... tests and customer feedback to determine their network and service performance and identify needed improvements.


Title:Telecommunications: Preliminary Observations about Consumer Satisfaction and Problems with Wireless Phone Service and FCC's Efforts to Assist Customers with Complaints
Author: Mark Goldstein
Publisher:DIANE Publishing - 2009-12
ISBN-13:

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